Symantec is the leading company in the world of computer safety. This business makes antivirus programs such as Norton Internet Security, Norton 360, etc.. Their policy is that it is always better to be safe than sorry. That’s why in some instances, Norton antivirus programs remove all of the programs and files that are considered insecure. This happens even when the danger is very tiny.
Because of this, a few users may get upset. They might wind up without particular files they need, just as Norton thought of these as possibly harmful. This may be an enormous problem, particularly if the documents Norton deletes are essential for your company. Sadly, this happens pretty frequently, as stated by the people from Ireland. They say that this is one of the most frequent complaints they get about Norton products.
The good news is that Norton developers realized that this is an issue. That is why they developed a way for users to retrieve deleted files.
Here’s how to do it:
Measure 1 — Open the antivirus
Step 2 — Click to the “Advanced”
Rule 3 — Under the Computer Protection segment, click on “Quarantine.”
Action 4 — Read through the listing of “quarantined files” and apps to locate the one you want to revive
Step 5 — Select the desired application and then click on Options
Measure 6 — A new window will open, in which you should choose to Indices and Restore This Document
Step 7 — Make sure to check the box titled Exclude This Risk From Potential, as this way you will avoid the Exact Same problem from occurring in the future
Measure 8 — Save the settings by clicking on Yes and Close
The bad news is that after the files are deleted from the Quarantine, you will not have the ability to retrieve them. At least you won’t be able to take action on your own. Instead, you will have to ask Norton customer support Number +1 870-390-4894 to receive assistance.